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Contact Us

Choosing a Provider

For assistance with choosing a Virginia Mason Franciscan Health primary care provider, please call 1-844-FMG-APPT or 1-844-364-2778 Monday through Friday from 7 a.m. to 6 p.m. For a Virginia Mason Franciscan Health physician referral by phone, please call 1-888-825-3227.

You may also visit Find a Doctor and search all in-network providers.


For CHI Franciscan Health billing questions, please call 1-888-779-6380 Monday through Friday from 8 a.m. to 5 p.m.

You may also contact your insurance carrier by calling the phone number located on your medical insurance card.

*Please note updates for legacy Virginia Mason employee health plan, EMR and billing will be updated soon.

General Inquiries

For general questions please email [email protected] or call 253-428-8444.

Call a Care Manager

A care manager can help you to coordinate care, in addition to helping you manage your health and keep well. Please call 1-844-276-0757 to be connected to a care manager.

Hours: Monday to Friday, 8 a.m. to 5 p.m.

Contact Request Form

Please enter your information and we’ll get in touch with you.

Mailing Address

If you want to write to us, our mailing address is:

Rainier Health Network
1149 Market St, MS10-34
Tacoma, WA 98402